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Applying Credit Memo using Add Open Receivables Button search gives incorrect results (Doc ID 2807998.1)

Last updated on OCTOBER 29, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Customer Payments (Receipts)

ACTUAL BEHAVIOR
---------------
Using Manage Credit Memo Application > Add Open Application > Search by Customer Account Number

Results are slow and include different Customer Account Numbers than those searched.


EXPECTED BEHAVIOR
-----------------------
Expect to get results for only the entered Customer Account Number and more quickly


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage Credit Memo Applications > Search and select Credit Memo
2. Click Add Open Receivables > Enter Transaction Customer Account Number > Search
3. Results are slow to come and have different Customer Account Numbers

Cause

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In this Document
Symptoms
Cause
Solution
References


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