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Duplicate Shortcut Keys In Out Of Box SR Shortcuts (Doc ID 2808027.1)

Last updated on OCTOBER 31, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Service Request

Duplicate Keyboard Shortcut keys 

Getting error from Manage Keyboard Shortcuts screen.

ERROR
-----------------------
The following duplicate keys were found in the shortcuts. Remove or change the duplicate keys to save the shortcuts configuration.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Setup & Maintenance
2. Service>
3. Productivity Tools>
4. All Tasks>
5. Manage Service Request Keyboard Shortcuts>
6. Observe error:

The following duplicate keys were found in the shortcuts. Remove or change the duplicate keys to save the shortcuts configuration.

Cause

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In this Document
Symptoms
Cause
Solution


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