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Asset Field Not Appearing On SR Details Page (Doc ID 2808698.1)

Last updated on MARCH 31, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.07.0 version, Service Request

Asset field is missing

The customer has added the Asset field to the SR edit page layout but they cannot see it and choose an asset when editing SRs. They have not enabled Installed Base Assets.

They are able to go to Account > Assets > Service Request tab > Create Service Request but when we open the service request, they cannot see the Asset lookup field.

Solution

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In this Document
Goal
Solution


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