Smart View Login Fails With Error - Cannot create webview environment (Doc ID 2808986.1)

Last updated on MARCH 18, 2024

Applies to:

Symptoms

Smart View Login session fails with error - Cannot create webview environment.

Following error messages are found in Smart View diagnostic logs.

[SVC] [ERROR:1] [SVC0] [SVC] [ecid: 00jAclaUB9TFw0zyfk09vz3xbri0zgIyV0002u8000000,0] Cannot create webview environment.
[SVC] [NOTIFICATION:4] [SVC10000] [SVC] [ecid: 00jAcleGfzrFw0zyfk09vz3xbri0zgIyV0004O8000000,0]
[SVC] [NOTIFICATION:4] [SVC10000] [SVC] [ecid: 00jAcleGfzrFw0zyfk09vz3xbri0zgIyV0004O8000000,0] at SmartQuery.BasicModel.get_Queries()
at SmartQuery.BasicModel.Initialize()
at SmartQuery.BasicModel..ctor(SVConnOffice svOffice)
at SmartQuery.CmdProcessor..ctor(SVConnOffice svOffice)
at SmartQuery.Extension.StartUp(SVConnOffice svOffice)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.ExtensionActivatorBase.StartExtension(SVExtensionInfo ext)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.StartExtension(SVExtensionInfo ext)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.ExtensionActivatorBase.StartExtensions(SVConnOffice svc, Connection[] connections)
at B8CEB14D_B26A_48bf_80BC_18D4B75F6D5F.SVExtActivator.StartExtensions(SVConnOffice svc, Connection[] connections)

Changes

Smart View WebView2 mode is enabled.

Cause

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