Incorrect Rules are Fired for "Approve Talent Profile Content" when "Worker's Assignment.result.Business Unit" is Used in the Rule (Doc ID 2809222.1)

Last updated on OCTOBER 01, 2021

Applies to:

Symptoms

A Content Section has been set up which requires Approval. The following rules have been created in Transaction Console/Approval Rules for "Approve Talent Profile Content". The intention behind the rule is that when an Employee adds a Talent Item to their profile, a different rule will fire, depending on the Business Unit to which the employee belongs.

Rule 1: BusinessUnitExists

This rule sends the Approval to ApproverTestX

Rule 2: BusinessUnitNotExists

This rule sends the Approval to ApproverTestY

An Employee who is in BusinessUnitA goes to:

• Me
• Career and Performance
• Skills and Qualifications
• Clicks to add a content item (eg. Competency) for a section which is set up to require approval

However it can be observed that the approval goes to both ApproverTestX and ApproverTestY because both rules have fired. This is unexpected behaviour, because the Employee is in BusinessUnitA, so the expectation was that only the Rule1 "BusinessUnitExists" would fire.

Cause

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