Secure Global Desktop (SGD) not engaging (Doc ID 2809696.1)

Last updated on JANUARY 21, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR

Secure Global Desktop (SGD) does not engage.

It keeps spinning, even after clearing cookies, cache, etc.
In Chrome, it flashes but it doesn't allow the user to click on Open.
In Edge, when clicking Open, it just keeps spinning.

ADDITIONAL SYMPTOM

After clicking "Primavera Virtual Desktop" from the Cloud Portal, the user is prompted to open or save start-sgd-client (1).sgd via Internet Explorer.
After clicking "Open", an IE Security [pop-up] appears with this message:
     A website want to open web content using this program on your computer.
After clicking Allow, the user is taken back to the download page to open the file again.  This is a never ending loop.

EXPECTED BEHAVIOR

A box should show in any browser to request allowance for SGD to connect to the server.

The user should be able to click yes to access PVD.

Cause

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