My Oracle Support Banner

Unifier Notifications and Task Emails Are No Longer Being Received (Doc ID 2810212.1)

Last updated on OCTOBER 28, 2021

Applies to:

Primavera Unifier Cloud Service - Version 21.7 and later
Information in this document applies to any platform.

Symptoms

Unifier users with proper User Preference settings have reported that they are no longer receiving Unifier Notification and Task emails.


EXPECTED BEHAVIOR
----------------------------
Users should be receiving Unifier Task Emails and Notifications as determined by their User Preferences.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. A Unifier user is copied on a Business Process Record and sent a Task Notification.
  2. Or a Unifier user configures their User Preferences to receive Unifier notifications for various tasks, operations, etc.
  3. Users report that they are not receiving these expected Notifications or Task Emails from Unifier.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.