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Message Sent Via Help Desk Request Not Displayed In My New Messsages (Doc ID 2810792.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

We are implementing NextGen Help Desk. The message sent by the employee through the Help Desk request is not displayed in the My New Messages of the agent.

Cause

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In this Document
Symptoms
Cause
Solution


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