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Outlook 365 - Sync error JBO-227040 Value for field Country exceeds the maximum length allowed (Doc ID 2811576.1)

Last updated on OCTOBER 22, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Microsoft Office 365

When synchronizing Contacts from Outlook 365 to CX Sales the following error is received:


ERROR
-----------------------

JBO-227040 Value Espana for field Country exceeds the maximum length allowed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When we update an Outlook contact that is being shared with the CRM, the address field appears as a text field. By default, Outlook allows to select a country name in the Country lookup.
2.Once we save and synchronize this record it returns an error indicating that the country exceeded the maximum length allowed.



Cause

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In this Document
Symptoms
Cause
Solution
References


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