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SSO Link Is Not Displaying Username/Password Login Prompt On Unifier Mobile Applications (iOS & Android) (Doc ID 2811996.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.7.0 and later
Primavera Unifier - Version 20.12.7.0 and later
Information in this document applies to any platform.

Symptoms

When logging into an Oracle hosted Unifier cloud environment with the Unifier Mobile App (Android version 21.8.2 or iOS Version 21.8) the login page presents a non-SSO username/password login field as expected.  However, the owner company has also configured SAML, so when clicking on the SAML/SSO link, a Username/Password login prompt should be displayed to allow users to login with their SSO credentials. When entering non-SSO credentials users are able to log into Unifier successfully. However, when clicking on the SAML/SSO link the Username/Password prompt is not displayed and either a blank page is presented or the following error is displayed. So users are never presented with a login prompt that allows them to enter their SSO credentials.


ERROR
-----------------------
"Webpage not available
The webpage at <Error URL> could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Open the Unifier Android or iOS mobile app on the mobile device.
  2. Scan the QR code in Unifier, or enter the URL
  3. At the login prompt > Click on the SAML/SSO link.
  4. Either a blank page is displayed with no login prompt, or the error noted above is displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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