Unable To Create AR Adjustments As Incorrect Balance Is Shown.
(Doc ID 2812251.1)
Last updated on NOVEMBER 11, 2021
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Customer Billing (Transactions)
ACTUAL BEHAVIOR
---------------
Unable to create AR adjustments.
The amount due remaining need to be to recorded as Adjustment but upon checking manage adjustments, there’s no remaining balance on manage adjustments.
EXPECTED BEHAVIOR
-----------------------
Adjustment should be created.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Transaction.
2. Navigate to Manage adjustments
3. Create Adjustment.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Adjustment.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |