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Fusion HCM Skill: Incorect Response for What’s My Medical Group Number? (Doc ID 2813169.1)

Last updated on OCTOBER 08, 2021

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

 On : HCM Oracle Digital Assistant

ACTUAL BEHAVIOR
---------------
When asking the bot "What’s my medical group number?" the response is
"The following plans do not have providers data set up:
Private Medical Insurance"
or
"You're not enrolled in any plans."

 

EXPECTED BEHAVIOR
-----------------------
When asking the bot "What’s my medical group number?" the response should provide the provider name of the plan where the worker is enrolled

Cause

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In this Document
Symptoms
Cause
Solution
References


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