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Users are not Searchable in Agent (Doc ID 2813677.1)

Last updated on OCTOBER 22, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.1.0 and later
Information in this document applies to any platform.

Symptoms

Unable to search a customer in Agent.  When attempting to search a customer by e-mail or name the user is not returned. When searching by order number, the order is returned.

Reproducible Steps:

1. Begin in Agent
2. Search for specific Client (issues occur when searching by email or order.)

Cause

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In this Document
Symptoms
Cause
Solution
References


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