UDR Report Overwrites Documents In BP Records (Doc ID 2813764.1)

Last updated on OCTOBER 22, 2021

Applies to:

Symptoms

On : 19.12.9, Unifier Application

ACTUAL BEHAVIOR
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Some documents that were attached to Business Process records have been overwritten with UDR reports.


EXPECTED BEHAVIOR
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Latest Documents should be present in the current instead of old documents from the other shell

STEPS
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The issue can be reproduced at will with the following steps:
- Shell name is XXX.
- Business Process is under YYY, named ".ZZZ"
- There are 2 records under that Business Process. Each record has an attachment to it.
- When the attachment is opened, file shows a result of UDR report from another shell
- The timestamp in the UDR report shows that it was created years ago

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the latest documents in a particular shell

Cause

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