In The Manage Users Page, The Incorrect Reporting Manager Is Shown For User
(Doc ID 2814359.1)
Last updated on DECEMBER 23, 2021
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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In the Manage Users page, the incorrect Reporting Manager is shown for User.
EXPECTED BEHAVIOR
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User should show the same manager as it does in the Resource Directory.
STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to My Team > Users and Roles
3. Search and edit user; the incorrect Reporting Manager is shown
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, possibly we are seeing incorrect visibility on Leads.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |