Claim Button Is Still Available Even If The Task Set To Auto Claim (Doc ID 2815094.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Symptoms

On : 11.13.21.07.0 version, Authoring

ACTUAL BEHAVIOR
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Auto Claim feature in BPM approval is not working properly.

Claim button is still available even the task set to auto claim .

EXPECTED BEHAVIOR
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The claim button should not be visible and auto-claim action should happen properly when opening the task.


STEPS
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The issue can be reproduced at will with the following steps:
Scenario 1 - click claim button
1. Setup approval to send to 2 persons at the same time.
2. Submit the contract approval.
3. Login with both persons and see the notification.
4. Login with one persons and click on claim button and follow by approval button.
5. Login with another person, the notification will no longer show.

Scenario 2 - without clicking claim button
1. Setup approval to send to 2 legal persons at the same time.
2. Submit the contract approval.
3. Login with both person and see the notification.
4. Login with one person and just click on approval button.
5. Approval still go through
6. But when logged with the 2nd legal person, the notification is still there and when user click on the notification and it give the error.

Cause

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