Sign Contract - One Or Both Of Username And Password Are Invalid
(Doc ID 2816716.1)
Last updated on FEBRUARY 06, 2024
Applies to:
Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Procurement Contracts Generic Issues
DocuSign integration with Oracle Fusion - Contracts.
Integration configured via 'Manage Contract Electronic Signature' / 'Configure Electronic Signature for Procurement Documents' with correct credentials and validated in prod and test Fusion environments (meaning username and password are fine).
Contract Types are set to allow DocuSign e-signatures.
Within the contract, after internal approval, clicking 'Sign Contract' shows the following error:
ERROR
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"One or both of Username and Password are invalid."
STEPS
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The issue can be reproduced at will with the following steps:
1. Clicking Actions>
2. Sign Contract
Cause
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In this Document
Symptoms |
Cause |
Solution |