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When Attempting to Open a Portfolio Sheet, Web Browser Displays Processing Icon Then Displays Web Page Error (Doc ID 2817934.1)

Last updated on OCTOBER 28, 2021

Applies to:

Primavera Unifier Cloud Service - Version to [Release 20.12]
Information in this document applies to any platform.


When attempting to open a Portfolio in a Project, the web page gets hung up and displays a loading icon (3 dots) and never loads the page. When attempting to close out the browser, the browser gives an error message:

Web browser displays error: This page is having a problem.

Web browser Console error:

Uncaught TypeError: Cannot convert undefined or null to object
  at Function.keys
  at i.printMenuItemChange.o.getRadioCheckValues
  at cashflow-common.js....

The issue can be reproduced at will with the following steps:

  1. Login to Unifier with an account that has access to a Project / Portfolio Sheet.
  2. Portfolio Manager -> Open Portfolio
  3. The loading icon (3 dots) is displayed...




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