My Oracle Support Banner

When Attempting to Open a Portfolio Sheet, Web Browser Displays Processing Icon Then Displays Web Page Error (Doc ID 2817934.1)

Last updated on OCTOBER 28, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.8.0 to 20.12.9.0 [Release 20.12]
Information in this document applies to any platform.

Symptoms

When attempting to open a Portfolio in a Project, the web page gets hung up and displays a loading icon (3 dots) and never loads the page. When attempting to close out the browser, the browser gives an error message:

ERROR
-----------------------
Web browser displays error: This page is having a problem.

Web browser Console error:

Uncaught TypeError: Cannot convert undefined or null to object
  at Function.keys
  at i.printMenuItemChange.o.getRadioCheckValues
  at cashflow-common.js....

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to Unifier with an account that has access to a Project / Portfolio Sheet.
  2. Portfolio Manager -> Open Portfolio
  3. The loading icon (3 dots) is displayed...

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.