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Unable To Download And Open SOC-1 Report From My Services (Doc ID 2817943.1)

Last updated on NOVEMBER 09, 2021

Applies to:

Oracle Account Reconciliation Cloud Service - Version 21.01.28 to N/A [Release 21.0 to 11.1]
Information in this document applies to any platform.

Symptoms

Unable to download and open a SOC-1 report from MY Services.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to My Services.
2. Under Active Applications, click on EPM link.
3. From Service:epm (Oracle Enterprise Performance Management) page, click on Documents tab.
4. For Document Type, click on the drop-down menu, and select SOC-1 from the list.
5. Click on the Download button for "SOC-1 Report for Enterprise Planning and Budgeting Cloud", for example.
6. Click on Open File.

  This opens an "Oracle Confidential" document first.

7. Scroll down to to the bottom of this document and click on the "I Accept" button.  However, nothing happens. 

 

Cause

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In this Document
Symptoms
Cause
Solution


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