Search By Case Type On The Case Page Does Not Work
(Doc ID 2818077.1)
Last updated on SEPTEMBER 15, 2022
Applies to:
Oracle Utilities Customer Care and Billing Cloud Service - Version 21A to 21B [Release 21]Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
SP - Service Pack
On: NA version, Environment
ACTUAL BEHAVIOR
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Search by case type on the case page does not work
The customer is upgrading from CCB 2.7 SP1 to SP3 (initial version; patch 30318961).
When clicking on the magnifying button on ‘search for case type’ on the case page, nothing happens; no pop-up.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |