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Search By Case Type On The Case Page Does Not Work (Doc ID 2818077.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Utilities Customer Care and Billing Cloud Service - Version 21A to 21B [Release 21]
Oracle Utilities Customer Care and Billing - Version to [Release 2.7]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

SP - Service Pack


On: NA version, Environment

Search by case type on the case page does not work

The customer is upgrading from CCB 2.7 SP1 to SP3 (initial version; patch 30318961).
When clicking on the magnifying button on ‘search for case type’ on the case page, nothing happens; no pop-up.


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