My Oracle Support Banner

Post Upgrade to 21.4.1 - Checkout Page Loading with Error Caught exception from Java impl (Doc ID 2818123.1)

Last updated on JULY 06, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.4.1 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

Post Upgrade to 21.4.1 - Checkout Page loading blank with error in the UI.

ERROR

{"errorCode":"50001000","message":"Caught exception from Java impl","status":"500"}

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:

Access the URL https://<>-store.occa.xxx.xxxxxxx.com/ccstoreui/v1/pages/layout/checkout?ccvp=lg
See that instead of checkout page an error reported in the UI like {"errorCode":"50001000","message":"Caught exception from Java impl","status":"500"}.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.