Common issues of Domain SignOn
(Doc ID 2818576.1)
Last updated on SEPTEMBER 28, 2023
Applies to:
Identity Cloud Service (IDCS) - Version N/A and laterInformation in this document applies to any platform.
Purpose
This document explains the troubleshooting steps of the common Henosis sign in issues.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Cannot sign in to OCI Console or old login screen appears instead of the Domain login screen |
| Few domains are not displayed on the login screen as when compared to the ones displayed in the OCI Console |
| The domain picker page does not appear |
| Idle timeout occurs after every 5 min |
| Failed authentication error message appears when clicking the domain to sign in |
| Error appears when you sign in to the OCI Console and sit idle on the SOUP page |
| Sign in to an OCI session when already signed in to an active session |
| Using external IDP as a domain |
| The session appears on the SOUP page even after signing out |
| The migrated tenancy is still displayed on the login page |
| Recently logged in domain is not displayed |
| Redirected to OCI Console when trying to access IDCS admin console |
| Error appears when clicking Back on the IDCS login page |
| Error appears when an URL of SOUP page is copied and pasted on another tab |
| Error appears when you idle on the IDCS page and then enter credentials |
| MFA does not work |
| Change Password option in the OCI Console is not available |