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Send Email Notification with CustomerMessageEntryContent To Agent when Customer Replies to a Message (Doc ID 2819158.1)

Last updated on NOVEMBER 03, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

When an employee sends message to the agent from 「Messages」  SubTab in the created ServiceRequest UI, then our requirement is to send an email notification to agent mentioning the message which employee has written in in the Service Request.
 

Solution

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In this Document
Goal
Solution
References


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