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User Cannot Sign-on the Sauce App Video Editing App when using Google Chrome Browser (MS-Edge Works However) (Doc ID 2820208.1)

Last updated on AUGUST 22, 2023

Applies to:

Oracle Content Management - Version N/A and later
Information in this document applies to any platform.

Symptoms

On Sauce Video Integration a user is not able to sign-on when using Google Chrome.

When signing into Sauce Video on Google Chrome, there is an error stating: "Sign In Problem: There was a problem signing you in. Please try again." Trying again results in the same outcome.  The user attempted to correct the issue by clearing cookies/history/cache, but it was unsuccessful.  Signing-on using Microsoft Edge works however with no issues.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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