My Oracle Support Banner

Credit Note Request Does Not Contain Any PO Or RTV Order Numbers (Doc ID 2821176.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


On : 19.3 version, Document Creation

When a credit note request is sent via EDI812, there is no reference in the file to the associated Purchase Order number or RTV order Number. As a result, the credit note response fails due to missing order details.
The error seen is PV_ORDER_ID

The issue can be reproduced at will with the following steps:
  1) Create RTV in RMS.
  2) Upload RTV into ReIM via EDI Injector.
  3) Run EDI Download


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.