How To Correct The Incorrect Bill To Customer Error On Credit Memo Invoice (Doc ID 2821251.1)

Last updated on AUGUST 08, 2024

Applies to:

Symptoms

On : 11.13.21.07.0 version, Manage Contract Billing

Incorrect Bill To Customer Error On Credit Memo Invoice

ERROR

The bill-to customer of the credit memo must be either the same as or related to the bill-to customer of the transaction it's crediting


STEPS

The issue can be reproduced at will with the following steps:


1. User was trying to generate a billing invoice# INVNR out of contract CNR, which was initially having "CUSTOMER1" customer details
2. When the invoice went to "Transferred Rejected" status, customer identified that that the customer bill to details are incorrect
3. And then they created a new customer i.e. "CUSTOMER2" with correct bill to details and amended the contract and changed the customer information and then transferred the
billing invoice to AR successfully,
4. Now when we look at invoice# INVNR it shows the old customers bill to details
5. Then user tried to credit the billing invoice, this time this credit memo got rejected with the below error.

Error: The bill-to customer of the credit memo must be either the same as or related to the bill-to customer of the transaction it's crediting. (300000027914966)

Changes

Cause

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