My Oracle Support Banner

Duplication Check Is Failing For New Contact And New Accounts in Leads (Doc ID 2822139.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


 Customer have enabled the New Account and New Contact fields in Lead UI for creation of new account and contact records on lead conversion. But before conversion they would like to see if the Account or Contact record is already available in the system.

For this, they have clicked on Actions drop down -> Check for Duplicates option. But the duplication check is not working as expected in Lead object.

But when tried to create a contact with the same details from Contact object, they are able to view the duplicate records. So the issue is happening only in Lead object


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.