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EICS - Error Downloading Reports (Doc ID 2822141.1)

Last updated on JANUARY 31, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


We trying to execute and download reports in Enterprise Inventory Cloud Service (EICS) user is receiving the following error:
"Error downloading the report. Please try again.

error in sim.log

2021-11-15 20:36:27,216 ERROR [[ACTIVE] ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'][o.r.s.e.r.BipReportingPreviewExternalServiceImpl$Proxy$_$$_WeldSubclass] Error calling web service method: ReportingPreviewExternalService.previewReport Client received SOAP Fault from server: oracle.xdo.webservice.exception.AccessDeniedException: java.lang.SecurityException: Failed to log into BI Publisher: invalid username or password. Please see the server log to find more detail regarding exact cause of the failure.

error in sim-server_1-diagnostic.log
November 15th 2021, 12:03:22.010    [2021-11-15T12:03:22.010+00:00] [sim-server_1] [ERROR] [] [] [tid: [ACTIVE].ExecuteThread: '44' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId/********] [ecid: 005oDAOMqU23V8gEtFslkH0001yY000052,0:1] [APP: sim-server] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error while invoking endpoint http://***MASKED_HOSTNAME_PORT***/xmlpserver/services/v2/ReportService from client; ServiceName: {}ReportService ; PortName: {}ReportService ; Client side features: [weblogic.jws.jaxws.client.ClientIdentityFeature]; Client side policies:

Steps to reproduce:
1. 1. In EICS go to Operations -> Report.
2. Select one report and insert a valid ID as input parameter.
3. Click "Download Report" and an information popup is shown with the message "The request has been submitted. The PDF will be downloaded shortly."
4. Click "OK" and a new popup window appears with the error message "Error downloading the report. Please try again."

Note: This is happening to all reports and while using valid input parameters.


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