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[OSF] Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'records') when using OOTB Keywords reddirects (Doc ID 2823245.1)

Last updated on DECEMBER 07, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.4.3 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
There is no redirect when search for <'Keyword'>

EXPECTED BEHAVIOR
-----------------------
Page should be redirected to <'DestinationURL'>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Go to the site Sturefront URL
2. search for terms <'Keyword'>
3. No redirect to   <'DestinationURL'>


In the console we can see the following error




BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, shoppers cannot be redirected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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