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Order Confirmation And ItemsShipped/ItemsPickedUp Emails Display Incorrect Item and Order Summary Prices (Doc ID 2824377.1)

Last updated on DECEMBER 02, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.3.10 and later
Information in this document applies to any platform.


CASE 1. When the customer adds to the Cart the same SKU twice to the Cart, once with Ship To Me (hardgoodShippingGroup) delivery option and once with Pickup In Store (isStorePickupShippingGroup), we will have one commerceItem split into 2 shippingGroups and the following issues have been identified:

a. in the Order Confirmation email and the ItemsShipped/ItemsPickedUp emails, that are received after placing the order, the price next to each item represents the amount of the whole commerce item and not just the price of the quantity served by each shippingGroup; in other words it will show as double.

b. when a promotion is applied, in the Order Confirmation email's order summary the discounted (and not the raw) price is displayed in Subtotal while the Discount shows as -0.00 (the Total sum is correct).

CASE 2. For an order with 2 commerce items in 2 shippingGroups, in the ItemsShipped/ItemsPickedUp email, the Discount value is added instead of being subtracted to the Subtotal resulting in an incorrect Total value




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