"An internal exception occured. Contact the System Administrator." While Calculating an Allocation (Doc ID 2824707.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

While trying to calculate an allocation, getting error message : Please contact system administrator. 

The alloc-server_1-diagnostic.log shows below error:

.....
[2021-11-26T20:47:40.821+00:00] [alloc-server_1] [NOTIFICATION] [] [oracle.retail.apps.alc.ui.facade.AllocationBusinessServiceFacade] [tid: [ACTIVE].ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId/********] [ecid: 005oRSnfkf06IRvLsYS4yX0001o900008s,0:3] [APP: alloc] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000NpTLnSA6IRvLsYS4yX1XcHls000001] save allocation oracle.retail.apps.alc.model.core.AllocationDO@49d7a308 from backend
"[2021-11-26T20:47:40.848+00:00] [alloc-server_1] [WARNING] [] [oracle.adf.controller.faces.lifecycle.Utils] [tid: [ACTIVE].ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ALEXC058] [ecid: 005oRSnfkf06IRvLsYS4yX0001o900008s,0:3] [APP: alloc] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000NpTLnSA6IRvLsYS4yX1XcHls000001] ADF: Adding the following JSF error message: An internal exception occured. Contact the System Administrator.[[
oracle.jbo.ValidationException: An internal exception occured. Contact the System Administrator.
at oracle.retail.apps.alc.model.ui.common.PublishJMSTemplate.evaulateKey(PublishJMSTemplate.java:165)
at oracle.retail.apps.alc.model.ui.common.PublishJMSTemplate.evaluateException(PublishJMSTemplate.java:152)
at oracle.retail.apps.alc.model.ui.common.PublishJMSTemplate.execute(PublishJMSTemplate.java:56)
at oracle.retail.apps.alc.ui.appModule.AllocationApplicationModuleImpl.publishForCalculation(AllocationApplicationModuleImpl.java:506)
.....

Note: for manual allocation, same error is encountered while submitting the allocation.

Cause

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