Warranty Not Generated For The Service Contract After Successful Order Completion.
(Doc ID 2825900.1)
Last updated on DECEMBER 13, 2021
Applies to:
Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Service Contract
ACTUAL BEHAVIOR
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Warranty not getting generated for the serial items.
Hi Team,
Since 1 month, none of the instruments shipped in November have warranty created. Asset generated, but warranty not created. Reprocess install base program is scheduled for every 30 mins and it is running without any issue till date. Can you kindly check and update us to solve this issue.
EXPECTED BEHAVIOR
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Warranties should be created for service contract orders.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |