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Essbase Marketplace : Unable To Access SmartView When Signing In Via Single Sign On (Doc ID 2827263.1)

Last updated on JANUARY 05, 2022

Applies to:

Essbase for OCI Marketplace - Version 19.3.0.0.0 to 21.2.2.0.0 Marketplace [Release 19 to 21]
Information in this document applies to any platform.

Symptoms

When regular users try to login to SmartView in Excel using Single Sign On , it fails with error .

Admin users are able to login successfully.
However both times there is success message in IDCS logs.

Error message 1:

An error has occurred on this page
Line 25
char 99
Error: unexpected error
Code: 0
URL:
https://idcs-<id>.identity.oraclecloud.com/cloudgate/v1/oauth/callback

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Error message 2:

An error has occurred on this page
Line 25
char 99
Error: The value of the property 'loadHandler' us null or undefined., not a
Function object
Code: 0
URL:
https://idcs-<id>.identity.oraclecloud.com/cloudgate/v1/oauth/callback



Changes

 Customer had integrated SAML SSO with Marketplace.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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