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Unable to Add Primavera Virtual Desktop Access To Any Users in Primavera Administration (Doc ID 2827301.1)

Last updated on MARCH 20, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to add 'Primavera Virtual Desktop User' access to any user
the following error occurs.

ERROR
-----------------------
0 user(s) processed successfully, 1 user(s) failed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Primavera Administration.
2. Attempt to assign 'Primavera Virtual Desktop User' access to a user.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot grant PVD access to any new users.

Cause

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In this Document
Symptoms
Cause
Solution


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