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Office 365 Add-in Outlook Login Fail Whilst Login in Browser Works Fine - Semiannual Microsoft Subscription (Doc ID 2827818.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Microsoft Office 365

After successful app registration the browser version works fine but the Outlook client fails to login.
The system requirements are fulfilled.

Changes

The client is on a semi annual subscription and only happens if customer is eligible for webview2.
Note system requirements still need to be fulfilled.

Extract from Microsoft documentation: Office released support for WebView2 starting with Office version 16.0.13530.20424.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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