Duplicated Messages From Service Cloud (OSC) Are Displayed On Oracle Digital Assistant (ODA) Chat Widget Across Multiple Browser Tabs Windows (Doc ID 2827984.1)

Last updated on DECEMBER 13, 2021

Applies to:

Oracle Digital Assistant - Version 21.x to 21.x
Information in this document applies to any platform.

Use case with issue in which duplicated messages are displayed:

Open a browser window (first tab), and start the chat.
Then, open another browser tab. (do not open the initial chat window).
Now, continue chatting in the first window tab and you will notice multiple chatbot responses posted in that same open window.

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In this Document

Symptoms

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