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What type of extended workers or other employees does HR Help Desk support? (Doc ID 2828595.1)

Last updated on APRIL 27, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.07.0 version, Help Desk

What type of extended workers or other employees does HR Help Desk support?

I would like to understand how the contact list is composed from HCM. We are using the HR Help Desk and as such our employees are listed as contacts and come from HCM.

(a) Is there a mapping document available that details which fields are used from HCM and how these fields are aligned to the Contact details in HR Help Desk?
(b) Which groups of people are part of the contacts in HR Help Desk? For example, are terminated employees included, contingent workers, pending workers, dependents, etc.
(c) How often is the contact list refreshed or is it real-time?
 

Solution

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