Preferences > Email Subscription, Workflow Business Processes ‘Overdue Personal Tasks’ Setting Is Enabled/Checked but the User Is Not Receiving the E-Mail (Doc ID 2828884.1)

Last updated on JUNE 07, 2023

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version

When the user's Preferences > Email Subscription, for Workflow Business Processes 'Overdue personal tasks' setting is enabled/checked and Task Duration is enabled in the Business Process (BP) workflow schema for any given step:

Expected Result

When the Due Date for the Task has passed the user should receive a system generated e-mail notification informing them of the Overdue personal task.

Actual Result

The users never received the e-mail notification for Overdue personal tasks.

It should be noted that the user receives other system-generated e-mail notifications.

Cause

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In this Document

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Preferences > Email Subscription, Workflow Business Processes ‘Overdue Personal Tasks’ Setting Is Enabled/Checked but the User Is Not Receiving the E-Mail (Doc ID 2828884.1)

Applies to:

Symptoms

Cause

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