Lockbox, Automatch Process Is Not Applying All The Open Amount When There are DM , CM and INV in the file (Doc ID 2830106.1)

Last updated on DECEMBER 29, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Customer is creating receipts via Lockbox and in records type 6 and 4 is applying CM , DM and invoices (in this order). The total of the CM , DM and invoices should result full application of the receipt and closing of CM, DM and invoices. When the receipts are created, the order in which the applications are are done changes. Creating following conditions
   -The receipt is not fully applied leaving some amount of unapplied
   - Some DM and invoices are applied with amount-applied = 0


EXPECTED BEHAVIOR
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As the invoice has open balance and receipt has unapplied amount, Loxckbox should fully apply receipt to CM, DM and invoices.

STEPS
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The issue can be reproduced at will with the following steps:
1. Prepare datafile without providing reference amount
2. Run Load Interface File for Import
3. Process Receipts Through Lockbox
4. Go to Manage receipts and see the unapplied amount on the receipt

Cause

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