Fusion Global HR: Search For A Person And Department Not Working After Enabling Global Search (Doc ID 2830497.1)

Last updated on JANUARY 06, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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After enabling Global Search, Worker LOV stopped working.

You are receiving no results when attempting to search for a person or search for department through the quick actions like Hire an Employee, Change Assignment, etc.

You can only view an employee's record if you search via Advanced Search.

Same issue with searching for Department codes.

Issue started only after enabling Oracle search based on global search.

STEPS
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The issue can be reproduced at will with the following steps:

1. My Client Groups > Employment Info
2. Search for Person
3. No results
4. Activate Advanced Search and search for same person number
    Search returns person
5. My Client Groups > Hire an Employee
    For Department, enter depart number but no results
    Search same department name in Manage Department (classic page), you will see depart name

Changes

Cause

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