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Unable To Access Old Value Of Field "Assigned To" In Groovy Script (Doc ID 2831789.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.07.0 version, Service Request

Unable to access old value of field "Assigned To" in groovy script

We have requirement to access field change before and after value for "Assigned To" field on service request. I have tried using getOriginalAttributeValue('AssigneePersonName') function however its not working and its giving same value/current value of the field. Why the function getOriginalAttributeValue() is not working or is there other way we can access the "Assigned To" fields value before and after the modification?
 

Solution

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