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How To Get Service Request Queue Audit History On BI? (Doc ID 2832109.1)

Last updated on APRIL 07, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

My goal is generate a report that has information about:
- SR Number
- SR Title
- The time that a Service Request changed queue
- The queue name of the new queue
- The assigned user that pick the SR.

So basically is the Audit History. What is the best subject area to build this report?
 

Solution

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In this Document
Goal
Solution


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