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Saving Older Shell Templates Causes Error: "The system could not process your request" (Doc ID 2832727.1)

Last updated on JANUARY 11, 2022

Applies to:

Primavera Unifier Cloud Service - Version 21.6 and later
Information in this document applies to any platform.

Symptoms

On : Unifier 21.9

When users edit and save old Shell templates, they receive the error below.  This does not occur with newer Shell templates.


ERROR
-----------------------

The system could not process your request. Logging in again may help in some cases.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in to Unifier
  2. Navigate to Company Workspace > Admin mode > Templates > Shells > Projects
  3. Select problem template
  4. Open the template
  5. Open the shell attribute detail form
  6. Change the shell status to Inactive
  7. Click Save.

Cause

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In this Document
Symptoms
Cause
Solution
References


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