My Oracle Support Banner

When Creating A Credit Note - Negative Value At Header Level is Not Enforced (Doc ID 2833258.1)

Last updated on JANUARY 14, 2022

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

When first entering the header level amounts for a credit note, the system allows a positive value. However the system then enforces that a negative value is entered at the item/detail level - which means the header does not equal the detail. The negative enforcement should happen at the header level also.

ERROR
-----------------------
Error stating the invalid sign


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to document maintenance > create document
2. Create a Credit Note and ensure that you enter a positive value in the Total Merch Cost
3. Then add an item to the credit note
4. Notice that the system enforces a negative value
5. Try to save the document
6. Notice the error stating the invalid sign
7. You now have to update the header amount to Negative to approve the document

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.