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OMC: Gateway Agent Upload Fails and omcli status agent Command Shows: Data Receiver Upload Status : UNKNOWN (Doc ID 2833926.1)

Last updated on JANUARY 25, 2022

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

The OMC Gateway Agent is not uploading data to cloud.

Data Receiver Upload Status, Last successful upload shows unknown.

$<AGENT_INST>/bin>./omcli status agent

Oracle Management Cloud Gateway

Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.

---------------------------------------------------------------

Version : 1.54.0

State Home : /<AGENT_INST>

Log Directory : /<AGENT_INST>/sysman/log

Binaries Location : /omc/gateway/210511.0205/core/1.54.0

Process ID : 15530

Parent Process ID : 15488

URL : https://<GATEWAY AGENT HOST>:<PORT>/emd/main/

Started at : 2021-12-24 14:46:20

Started by user : opc

Operating System : Linux version 4.1.12-124.58.2.el7uek.x86_64 (amd64)

Registered entities : 95

Sender Status : FUNCTIONAL

Data Receiver Upload Status : UNKNOWN

Last successful upload : (unknown)

Last attempted upload : 2021-12-24 14:46:44

Gateway Pending Files (MB) : 4,743.89

Gateway Pending Files : 92,058

Backoff Expiration : (none)

---------------------------------------------------------------

Agent is Running and Ready

 

$<AGENT_INST>/sysman/log/emagent.nohup has the follwoing errors:

----- 2021-12-22 13:17:21,903::1695::Finished auto tuning the agent at time 2021-12-22 13:17:21,903 -----
----- 2021-12-22 13:17:21,907::1695::Launching the JVM with following options: -Xmx1406M -XX:MaxPermSize=160M -server -Djava.security.egd=file:///dev/./urandom -Dsun.lang.ClassLoader.allowArraySyntax=true -XX:-UseLargePages -XX:+UseLinuxPosixThreadCPUClocks -XX:+UseG1GC -XX:+UseCompressedOops -Djava.util.logging.config.file=null -----
----- 2021-12-22 13:17:21,909::1695::Agent Launched with PID 1735 at time 2021-12-22 13:17:21,909 -----
----- 2021-12-22 13:17:21,910::1735::Time elapsed between Launch of Watchdog process and execing EMAgent is 4 secs -----
----- 2021-12-22 13:17:21,910::1695::Previous Thrash State(-1,-1) -----
Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=160M; support was removed in 8.0
2021-12-22 13:17:22,221 [1:main (@ 2021-12-22 13:17:22 GMT)] WARN - Missing filename for log handler 'opss'
2021-12-22 13:17:22,232 [1:main (@ 2021-12-22 13:17:22 GMT)] WARN - Missing filename for log handler 'wsm'
2021-12-22 13:17:22,232 [1:main (@ 2021-12-22 13:17:22 GMT)] WARN - Missing filename for log handler 'opsscfg'

Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler in thread "GCAgent.TaskOperations.1"

Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler in thread "GC.SenderManager_ZipQueue.12"

Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler in thread "GC.SenderManager_ZipQueue.19"
Agent is going down due to an OutOfMemoryError
----- 2021-12-22 13:24:16,916::14608::Checking status of EMAgent : 4221

Cause

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In this Document
Symptoms
Cause
Solution
References


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