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Agent Console Doesn't Read Link's Label (Doc ID 2834114.1)

Last updated on JANUARY 24, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.4.3 and later
Information in this document applies to any platform.

Symptoms

With the accessibility audio enabled, when tab through agent console's nav menu bar, it does not read the label. This causes the agent with visual impairment not able to know what the link is and not able to use the agent console.

Reproducible Steps:
The issue can be reproduced at will with the following steps:
1. Login to production agent console
2. Start at Home menu item, Tab or SHIFT Tab over the nav menu items. Listen to the audio output. Notice it doesn't read the link's label.

Cause

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In this Document
Symptoms
Cause
Solution


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