SOAP & BI Publisher User Account Getting Locked Randomly
(Doc ID 2834774.1)
Last updated on FEBRUARY 02, 2022
Applies to:Oracle Fusion Payables Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Intermittently, user cannot run SOAP services:
At the same time as having the issue with running the SOAP server, when the same user tries to access the BI Catalog through the Fusion UI, the User is getting:
The problem is intermittent: The problem occurs for a short time and suddenly it works again.
Here are some of the errors found in the logs:
See many *Item Locked* errors in sawserver logs.
sawlog.log:[2021-09-03T13:01:54.000-00:00] [OBIPS] [ERROR:16] 
[saw.catalog.local.writeObject] [ecid: 0000...,0:140:2:42] [tid: 2192348928] Item Locked: /users/<soap_user_name>/_prefs/volatileuserdata[
Error Summary: oracle.xdo.webservice.exception.AccessDeniedException: java.lang.SecurityException: Failed to log into BI Publisher: invalid username or password.
<Notice> <Security> <BEA-090078> <User <soap_user_name> in security realm myrealm has had 5 invalid login attempts,
locking account for 30 minutes. Client address: null.>
Entity = /pod_59z8_gsi_eu-frankfurt-1_FADomain/FADomain/bi_server1 | Entity Type = WebLogic Server | Log Source = FA Custom Apps Server OutLogs
[OBIPS] [ERROR:16] 
[saw.catalog.local.writeObject] [ecid:0000...,1:20378388:342:2:113:1] [tid: 2192348928]
Item Lock Needs Attention: /users/<soap_user_name>/_prefs/cacheduserinfo[[
[2021-09-06T15:45:26.000-00:00] [OBIPS] [ERROR:10] 
[saw.securitysubsystem.checkauthentication.runimpl] [ecid:0000...,1:20378388:342:2:113:1] [tid: 2192348928]
Error creating unique link file
info.ee...44 for lock file
User was unlocked multiple times using Forget Account and each time issue reappeared after a short time.
Running SOAP WebService
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