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Renewal of SAML Single Sign-On (SSO) Certificate for Oracle CRM On Demand Production Environments (Doc ID 2834858.1)

Last updated on JANUARY 23, 2022

Applies to:

Oracle CRM On Demand - Version to 031CS [Release 1.0 to 31]
Information in this document applies to any platform.


This message is for all Oracle CRM On Demand customers who have Single Sign-On (SSO) enabled for their organization's Production Environments.

The current SAML Single Sign-On (SSO) certificates for your Oracle CRM On Demand Environments are expiring. A new certificate is now available for your Production Environment. Oracle will make the change to the new certificate for Production on Friday, January 28, 2022 at 6:00pm Pacific Standard Time (PST). Customers should update their SSO Production Environment with the new certificate shortly thereafter.

Renewals of SAML Single Sign-On (SSO) Certificates for Oracle CRM On Demand this month apply only to customers using SSO. This certificate update will require no downtime and will have no impact for customers not using SSO.

Because this is a no-downtime event, no information will be posted to your Service Information page, and no email alerts will be sent.



 Download the new metadata (also including just the certificate) from the Oracle CRM On Demand Support Portal at the following link:

Customers should upload the new certificate shortly after 6:00pm PST on Friday, January 28, 2022. Users whose Production Environments have not been updated with this new certificate may not be able to utilize their company's SSO capabilities, i.e., they may not be able to access the Production Environment using SSO. Customers using the metadata on Production should also wait to upload it until after 6:00pm PST on January 28.

This certificate update is required for customers who requested Oracle to sign their outgoing requests for validation.


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