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"updatePaymentGroupFromGenericResponse" Endpoint Request Fails And Results In Orders Not Being Submitted After Successful Payment Authorization (Doc ID 2834987.1)

Last updated on JANUARY 28, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.4.1 to 21.4.8 [Release 21D]
Information in this document applies to any platform.

Symptoms

After successful payment authorization (in a 3DS flow for example) the external payment service is invoking the updatePaymentGroupFromGenericResponse endpoint in order to complete payment and trigger the submission of the order.

However, a number of orders do not progress to submission and are found in Incomplete or Failed state.

The shopper might experience an error such as :

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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