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Omnichannel Resource Presence API Not Working Properly (Doc ID 2835154.1)

Last updated on JUNE 30, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.10.0 version, Assignment & Omni Routing

Omnichannel Resource Presence API Not Working Properly

The requirement is to fetch the status of resource omnichannel presence using the omnichannel REST API whenever the user/resource enables the available for chat interaction icon in oracle engagement cloud under service module but the API response returns null values of the user/resource availability status.

How to achieve this?
 

Solution

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In this Document
Goal
Solution
References


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